The protection of your Personal Data is important to us. We are committed to the lawful, fair, transparent, accountable, accurate, confidential, and limited collection and processing of your Personal Data.

This Privacy Policy explains how Responsiv AI, Inc. and its affiliates (“Responsiv”) collect, use, maintain, protect and disclose Personal Data you provide to us or which we collect through your use of our Websites, and your use of our software and related services (collectively, “Software”). “Personal Data” means information that allows you to be identified or identifiable. Please read this Privacy Policy carefully so that you can make informed decisions about sharing Personal Data with us.

What Personal Data do we collect?

The Personal Data you provide to us voluntarily:

We collect Personal Data that you provide to us through various means. The Personal Data that we collect depends on the context of your interactions with us and the choices you make. The Personal Data we collect may include the following:

Name and contact information. We may collect your first and last name, email address, postal address, phone number, employer, title, and other similar contact information when you contact us, sign up for email lists, promotions, or marketing blogs or newsletters, complete surveys, participate in research opportunities, register for events, trainings, or certifications, and/or interact with us at an event.

Payment data, such as credit card information. We collect Personal Data necessary to process your payment, such as your payment instrument number (e.g. credit card number) and the security code associated with your payment instrument, if you register for events, trainings, or certifications that require payment. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions. Information regarding the payment processor, including how to access its privacy policies, is available in connection with use of the payment processing service.

Data related to employment. We may collect Personal Data when you express an interest in employment opportunities at Responsiv by applying through our careers page. The Personal Data we collect from you will be made apparent at the time you are submitting your application.

Please note, if you do not provide us with Personal Data where required, we may not be able to provide you with the products or services you have requested.

The Personal Data we collect through your use of our Websites:
We may collect certain Personal Data when you visit and use our Websites. This Personal Data may include information you voluntarily provide to us, such as your name, email address, and telephone. We may also automatically collect device and usage information, including your IP address, device name and characteristics, operating system, location, information about how and when you use our Websites, through cookies and similar technologies.

The Personal Data we collect through your use of our Software:
Users log in to the Software with their business email address. We track the number of users each month for our billing purposes and other purposes necessary for the administration of the Software.

If you contact our Responsiv Support, your Personal Data, including name and contact information, will be recorded. We keep this Personal Data to track recurring issues and improve our processes and products.

How do we use your Personal Data?
We may use your Personal Data for a variety of business purposes as described below. We process your Personal Data for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, vital interests, and/or for compliance with our legal obligations. Our purposes for collecting your Personal Data include the following:

To send you Software and administrative information. We may use your Personal Data to send you information related to the Software and/or information about changes to our terms, conditions, and policies.
To provide support. We may use your Personal Data to provide you with requested information or technical support, facilitate resolution of your issue, or to diagnose problems with the Software.

To fulfill and manage your orders. We may use your Personal Data to fulfill and manage your orders, registrations, and payments made through our Websites.

To provide you relevant marketing, advertising, and promotional communications. We may use your Personal Data for marketing purposes. We may also collect and use your Personal Data through the use of certain cookies, called tracking cookies, to provide you with relevant advertising when you visit our Website and other websites.

To request feedback. We may use your Personal Data to request feedback about your use of our Software and Websites.

To protect our Websites. We may use your Personal Data as part of our efforts to keep our Websites safe and secure (e.g. through fraud monitoring and prevention).

To provide and maintain our Software, including to monitor the usage of our Service.

To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may be required to inspect the Personal Data we hold to determine how to respond.

To evaluate your employment candidacy. If you apply for employment with Responsiv, we will use the Personal Data provided in your application to evaluate your candidacy.

For other business purposes. We may use your Personal Data for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Websites, Software, other products and services, marketing practices, and your Responsiv experience.

What sensitive Personal Data do we collect?
Unless you are an employee of Responsiv, we do not intentionally collect any sensitive Personal Data. Sensitive Personal Data means the various categories of Personal Data that have been identified by applicable data privacy laws as requiring special treatment and can include data relating to ethnic origin or race, marital status, political opinions or affiliations, ideological views or activities, trade union membership, religious or philosophical beliefs, physical or mental health, sexual orientation or sex life, genetic data, biometric data, national identifier (including social security number), government benefits, or administrative or criminal proceedings or records. We suggest that you do not provide sensitive Personal Data to us.

What about the Personal Data stored within the Software?
Data that our customers choose to upload to the Software (“Customer Data”) may include Personal Data or sensitive Personal Data. This Privacy Policy does not apply to Customer Data.

Who do we share your Personal Data with?

We only share and disclose your Personal Data in the following circumstances:

Service Providers, Vendors, Contractors, and other Third Parties. We may share your Personal Data with third-party vendors, contractors and service providers who perform services for us or on our behalf, and who need to process such Personal Data to do that work. Examples of such services include payment processing, data analysis, email delivery, and hosting services. We may allow selected third parties to use tracking technology on our Websites, which enables them to collect data about how you interact with the Websites over time. This data may be used for purposes such as analyzing and tracking data, determining the popularity of certain content and better understanding online activity. We may share your Personal Data with third parties including our resellers and other sales and advertising partners, advertisers, advertising networks and platforms, and fraud monitoring and prevention providers. Third-party data processors that we engage have contractual obligations, including obligations to keep Personal Data confidential and process it only for the purposes for which we share it with them. At your request, we will let you know if any third parties have processed your Personal Data as part of an engagement with us.

Vital interests and legal rights. We may disclose your Personal Data where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

Compliance with laws. We may disclose your Personal Data where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

With your consent. We may disclose your Personal Data for any other purpose with your consent.

How do we secure your Personal Data?
The security of your Personal Data is important to us. We have implemented appropriate technical and organizational security measures designed to protect the security of any Personal Data we collect and process, both during transmission and once we receive it. Of course, the security of your Personal Data also depends on you; where you have credentials for access to certain parts of our Websites or Software, you are responsible for keeping such credentials confidential. We cannot guarantee the absolute security of data that is electronically stored or transmitted over the internet, and there is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If we learn of a security breach, we may notify you or others consistent with applicable data protection law.

What are your rights?
Exercising privacy rights: You may send us a request to access, obtain a copy, correct, delete, or limit the use and disclosure of your Personal Data in our possession and we will respond in accordance with the applicable data protection laws. If we are relying on your consent to process your Personal Data and if required under applicable data protection laws, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before your withdrawal of consent. We will let you know if we are seeking to rely on your consent at the time of collection.

To exercise any of your privacy rights with respect to your Personal Data or to make a complaint, please contact us at legal@responsiv.ai. We will not discriminate against you for seeking to exercise any of your privacy rights under any applicable data protection laws and we will consider and act upon any request in accordance with applicable data protection laws.

When contacting us, please provide sufficient information that allows us to reasonably verify you as the person about whom we collected Personal Data and describe your request with sufficient detail to allow us to properly understand, evaluate, and respond to it; we cannot respond to your request if we cannot verify your identity or your authority to make the request. We may ask you to provide additional information to verify your identity.

What happens when I go to another site?
Our Websites provide links to other third-party websites. These links are provided to you for convenience purposes only, and you access them at your own risk. We cannot guarantee the safety and privacy of Personal Data you provide to any third parties. Any Personal Data collected by third parties is not covered by this Privacy Policy, and we are not responsible for the practices and policies of such third parties, including other websites, services or applications. You should review the policies of such third parties and contact them directly to respond to your questions.

How long do we keep your Personal Data?
We only keep your Personal Data for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). When we no longer have a legitimate business need to process your Personal Data, or the ground on which we were relying to process your Personal Data no longer applies, we will either delete or anonymize your Personal Data. If this is not possible (for example, because your Personal Data is stored in back-up archives), we will securely store your Personal Data and isolate it from any further processing until deletion is possible.

California Consumer Privacy Rights
In addition to the rights set out in this Privacy Policy, California law also provides for some additional rights for California consumers, which are summarized below.

Opt-out of sharing certain Personal Data
Responsiv does not generally sell Personal Data for monetary consideration. Responsiv may share information about your devices with third parties in order to understand how you interact with the Website and deliver relevant ads. Such information sharing may be considered a “sale” under the California Consumer Privacy Act of 2018.

How do you find out about changes to this Privacy Policy?
We may occasionally update this Privacy Policy. When we make these updates, we will change the “last updated” date listed in this policy. If we make a material change to this policy, we will place a prominent notice on our Website before the change becomes effective and/or directly send you a notification. We encourage you to periodically review this page for the latest information on our privacy practices and policies.

Do we collect Personal Data relating to children?
We do not knowingly collect Personal Data from or market to anyone under the age of 18. If you are a parent or guardian and become aware that your child provided us with their Personal Data, you should contact us at legal@responsiv.ai.

Who can you contact to learn more?
If you have any questions regarding our Privacy Policy, our collection and use of Personal Data, or to exercise any of your rights with respect to your Personal Data, please contact us at legal@responsiv.ai

Responsiv AI, Inc.
Attention: Legal Team
123 N. Desplaines Unit 1209
Chicago, IL 60661, United States
Legal@responsiv.ai